User Terms and Conditions Welcome to the Hartley Woodward Web Site ("Site"). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement"). GENERAL We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time. SITE CONTENTS Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Hartley Woodward, collectively, and its subsidiaries and/or affiliates ("Hartley Woodward"). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Hartley Woodward and all other Hartley Woodward trademarks appearing at this Site are trademarks of Hartley Woodward. The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Hartley Woodward on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Hartley Woodward's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Hartley Woodward of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Hartley Woodward will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Hartley Woodward is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. You agree that Hartley Woodward may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Hartley Woodward may use your information for marketing and promotional purposes. HARTLEY WOODWARD'S COMMUNICATIONS TO YOU You agree that Hartley Woodward may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Hartley Woodward's products or services, or for such other purpose(s) as Hartley Woodward deems appropriate. PRODUCT INFORMATION Most Hartley Woodward products displayed at the Site are available in select Hartley Woodward stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in Hartley Woodward stores. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States. COLORS We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. LINKS TO OTHER WEB SITES AND SERVICES To the extent that this Site contains links to outside services and resources, the availability and content of which Hartley Woodward does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. DISCLAIMER THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT HARTLEY WOODWARD SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE. INDEMNIFICATION You agree to defend, indemnify and hold Hartley Woodward harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. MISCELLANEOUS Unless otherwise specified and except to the extent Hartley Woodward products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Hartley Woodward's products and services available in the United States and select foreign markets. This Agreement shall be construed in accordance with the laws of the State of Minnesota, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Minnesota. TERMINATION This Agreement is effective unless and until terminated by either you or Hartley Woodward. You may terminate this Agreement at any time. Hartley Woodward also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Hartley Woodward's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Hartley Woodward, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

Privacy Promise... At Hartley Woodward, we honor and respect the importance of maintaining the privacy of our customers. When you place an order with us, we ask only for the information we need to process your order: name, address, phone number, email address, etc. We will never rent or sell information we receive from web orders to third parties. Security Promise... Our web site encrypts your credit card number prior to transfer over the Internet using secure socket layer (SSL) encryption technology. When you send personal information, such as your credit card number, over the Internet it is not readable to anyone but us. We encrypt your information using SSL (secure socket layer) technology. Your browser will be in "secure mode" after you proceed to the online order form. When your browser is in secure mode, you will notice the padlock icon on your browser window is in the locked position. After you place an order... After you place your order, you will see a "Receipt" page that contains an order tracking number. This is confirmation that your order has been successfully placed. Your order is then sent over a secure server to Hartley Woodward and will then be processed. If we do not have the merchandise in stock, we will contact you. You will receive an order confirmation via email within an hour after placing your order. If you do not receive one, please call customer service at (952) 404-2213 We accept these credit cards... Visa, MasterCard, and Discover But if you must pay by check or money order... Please send your check/money order to: Hartley Woodward, Inc. 852 East Lake Street Wayzata, MN 55391 Please include the style number, size, color and quantity of items you wish to purchase, along with your name, shipping address and phone number Our return policy... We cannot accept personalized, custom item or underwear for return. Saddles are returnable if our saddle instructions are followed closely (see below). Enclose copy of receipt with return form in your package. Exchanges are shipped free of charge. Returns with reciept made within three weeks from date of purchase will be credited in manner paid. Returns made after three weeks from date of purchase will receive store credit. Our saddle return policy... Saddles sent for reasons other than a manufacturer's defect must be in new condition. Sweat marks, girthing marks, horse hair, etc... may result in the refusal of the return or the addition of a restocking fee. This is at the direction of Hartley Woodward. If you would like to return or exchange merchandise you purchased through Hartley Woodward please send it to: Hartley Woodward, Inc. 852 East Lake Street Wayzata, MN 55391 (952) 404-2213 Your receipt is required for all returns/exchanges. Please include return address and phone number.